1.1. Products
Frequently Asked Questions:
What types of products do you offer?
Answer: "We offer fresh, dry and frozen products, mainly from African and Caribbean cuisines."
Are your products organic?
Answer: "Some of our products are organic. Check the descriptions on our website or contact us for more information."
How to store your frozen products?
Answer: "Store them at -18°C in your freezer upon receipt. Once thawed, do not refreeze."
Specific scenarios:
Personalized recommendations based on purchase history or culinary preferences.
Recipe suggestions using NKOSI AGRO products.
1.2. Orders
Frequently Asked Questions:
How to place an order?
Answer: "Add your items to your cart on nkosiagro.com, then follow the steps to complete your order."
What payment methods do you accept?
Answer: "We accept credit cards, PayPal and installment payments."
Can I modify my order after validation?
Answer: “Yes, please contact us quickly via WhatsApp or phone to check if the change is still possible.”
Specific scenarios:
Assistance in case of payment failure.
Reminder to finalize an abandoned cart.
1.3. Delivery
Frequently Asked Questions:
What are your delivery times?
Answer :
"France/Belgium/Luxembourg: 1 to 3 working days for fresh/frozen products."
"International: 5 to 10 working days for dry goods."
Do you ship internationally?
Answer: "We only ship dry goods internationally."
What should I do if my order is late?
Answer: "Please check the tracking via your customer area or contact us with your order number."
Specific scenarios:
Proactive notification in case of delay (example: logistical problem).
Assistance with real-time tracking.
1.4. Returns and complaints
Frequently Asked Questions:
Can I return a dry product?
Answer: “Yes, within 14 days if the product is unopened and in its original packaging.”
What to do if a product is damaged upon receipt?
Answer: “Take a photo of the damaged product and send it via WhatsApp or email within 24 hours of receipt.”
Do you offer refunds for fresh/frozen products?
Answer: "We cannot accept returns for these products, but we offer a refund or replacement if there is a proven problem."
Specific scenarios:
Automatic collection of evidence (photos) via WhatsApp.
Escalation to a human agent in case of complex issues.
1.5. Use of products
Frequently Asked Questions:
How to cook with your products?
Answer: “Check out our recipes on nkosiagro.com or ask the chatbot directly for ideas tailored to your ingredients.”
What are your tips for keeping produce fresh?
Answer: "Keep them refrigerated between 0°C and 4°C and consume them before the date indicated on the packaging."
Specific scenarios:
Automatic recipe suggestions based on purchased ingredients.
Nutritional advice for certain exotic foods.
