Delivery Policy - NKOSI. (nkosiagro.com)
Delivery areas
- Dry products : We deliver worldwide.
- Fresh and frozen products : At the moment, we only deliver to France, Belgium and Luxembourg.
Delivery times
- Dry and non-perishable products : Delivery in 5 to 10 working days internationally and in 2 to 5 working days in France, Belgium and Luxembourg.
- Fresh produce : Delivery within 24 to 48 hours in France, Belgium and Luxembourg.
- Frozen products : Delivery within 24 to 48 hours in France, Belgium and Luxembourg.
Delivery times may vary depending on the destination and carrier chosen. We will send you a confirmation email with the tracking number as soon as your order is shipped.
Delivery costs
We calculate shipping costs based on the total weight of your order, your geographic area, and the type of products ordered. Shipping costs are displayed before you finalize your shopping cart.
- Free delivery for all orders over €80 (offer valid in France, Belgium, Luxembourg).
- Delivery costs from €3.90 for orders under €80.
- For international deliveries (dry goods only), charges vary depending on the country and package weight (see at checkout).
Delivery methods
- Standard delivery : At home or at a relay point (depending on the products and the geographical area).
- Express delivery : At home only (supplement from €9.90).
Special conditions
- Fresh and frozen products : We deliver from Tuesday to Saturday to guarantee the cold chain.
- International deliveries : Delivery times and costs may vary by country. Please consult our customer service for more specific information.
Order tracking
You can track the status of your order in real time via the dedicated space on our website, by chatting with the chatbot on our website or using the tracking link provided in the shipping confirmation email.
Receipt of order
- We recommend that you check the condition of the package upon receipt.
- In case of visible and inconvenient damage, we ask you to contact us immediately or to make reservations at the time of delivery without receiving the package.
- You have 48 hours to report any problems to us via our customer service.
Returns and Refunds
- Contact our customer service within 14 days of receipt for any returns.
- Fresh and frozen products are neither returned nor exchanged, except in cases of proven non-conformity.
- Return costs are your responsibility, unless an error is made by our services.
Quality commitment
We are committed to delivering products that meet hygiene and food safety standards. In the event of an incident or dissatisfaction, our customer service team is available to find a suitable solution.
For any questions regarding your delivery, please do not hesitate to contact us at info@nkosiagro.com or at +33 7 56 90 19 01 (Monday to Friday, 9 a.m. to 6 p.m.).
